Pampanga Toys (Angeles City)

Gusto ko lang mag review dito kasi natuwa ako sa e cargo na nabili ko sa inyo. At syempre yung service nila sa store. Andaming ebike shop sa angeles city pero lahat ng napuntahan ko ang susungit!!! 😡Di ako nag rereview madalas kaya swerte kayo at nireview ko kayo! Hahah P.s Baka naman may discount or commi pag mag refer ako s inyo 😂

Ok

Their ebikes are a bit cheaper than other stores, however, after sales is disappointing. In just 7 months, rear brake lever stops working, front brake cable snapped, we went to their store twice but they don't have available parts, di daw sure kung kelan magkakaroon so we have no choice but to find it ourselves. Brake pa naman ang pinaka importante, dun palang, minus point na. We also need side mirror, wala din silang available na same sa side mirror namin so kami nalang ulit nag hanap. Forgot to mention, 1 week after purchase, we brought it back to their shop kasi laging may mga black dirt sa side ng ebike, yun pala hindi dirt kundi nalalagas na gulong dahil yung screw ng mud flap, nka dikit sa gulong, buti di nabutas ang tire. Sobrang disappointing. 3 weeks had passed, habang bumibyahe kami, biglang di na nag work ang rear brake, yun pala kumalas ang screw at nahulog ang spring so we had to buy to replace it. Just last week, while on the road, ebike suddenly stopped, tumirik kami, twice. They had to change the fuse and circuit breaker. Buti yun meron silang available. Their technicians need training too, pina adjust namin ang foot brake but it became to tight, nung bagong bili ang ebike, brake levers are too stiff and hard to pull, we need to guide him pa on how to adjust even though he's supposed to be more knowledgeable in that area. I was about to recommend their shop to our family and friends who were planning to buy ebikes, kaso not so pleasant ang experience namin sa after sales. For customers kasi, aside sa price point, a good after sales is equally important so I hope u take time to improve on that part.